Customer Success Manager - Compliance

We are looking for a Customer Success Manager to join our team!

• Are you passionate about building long-term customer relationships and driving successful program adoption?

• Do you enjoy helping customers achieve business outcomes while serving as a trusted advisor and advocate?

Think you're a fit for SAI360 (https://himalayas.app/companies/sai360)?

As a Customer Success Manager, you will be responsible for the successful delivery and adoption of SAI360 (https://himalayas.app/companies/sai360) products and services. You will manage assigned customer relationships, drive customer success, and serve as an advocate on behalf of our customers. This role requires a consultative professional who is passionate about customer outcomes, relationship management, and helping customers maximize the value of their Ethics & Compliance programs. Experience with Governance, Risk, and Compliance (GRC), Ethics & Compliance programs, or related SaaS solutions is highly preferred.

What you'll do:

• Manage customer relationships to ensure the highest level of service is provided.

• Drive adoption, engagement, and satisfaction with SAI360 (https://himalayas.app/companies/sai360) products and services through proactive customer engagement and structured touchpoints.

• Become an expert in SAI360 (https://himalayas.app/companies/sai360) products and educate customers on product capabilities, benefits, and best practices.

• Develop and maintain cross-functional relationships within SAI360 (https://himalayas.app/companies/sai360), with partners, and other key stakeholders.

• Develop a deep understanding of customer Ethics & Compliance business requirements and provide recommendations to support continual program improvement.

• Serve as the primary point of contact for the delivery of services and customer training.

• Act as liaison between customers and internal departments for issue resolution and escalation management.

• Assist customers with Ethics & Compliance program strategies, curriculum development, communications, and implementation plans.

• Manage customer programs through ongoing collaboration and operational reviews.

• Ensure proper onboarding, delivery, adoption, and utilization of purchased products and services.

• Champion customer requests and advocate for customer priorities in product and service planning initiatives.

• Build strong long-term customer relationships through strategic communication and issue resolution.

• Track and report customer initiatives within Salesforce and monitor utilization of purchased programs.

• Coordinate with internal teams to ensure customer solutions are delivered according to agreed scope and timelines.

• Partner with Account Managers to support successful renewals and identify upsell and cross-sell opportunities.

• Participate in ongoing customer operational reviews.

• Help retain and support at-risk customer accounts.

• Travel to priority customer locations to strengthen relationships, conduct gap analyses, review program usage, and lead value-focused discussions (approximately 10% travel).

• Complete additional projects and responsibilities as assigned.

What you'll bring to the table:

• A degree from an accredited four-year college or university is strongly preferred but not required.

• 5+ years of experience in a consultative customer-facing role, preferably within technology or SaaS organizations.

• Knowledge or general understanding of Business Ethics and/or Governance, Risk, and Compliance (GRC) challenges and solutions within corporate environments.

• Experience working with Microsoft 365, Salesforce or other CRM platforms, Zendesk, and remote meeting tools such as Microsoft Teams and Zoom.

• Technical knowledge of SQL queries and Power BI is beneficial but not required.

• Excellent interpersonal, written, and verbal communication skills.

• Ability to present solutions and influence stakeholders with professionalism and credibility.

• Ability to work independently and collaboratively within a remote work environment.

• Proven ability to develop strong internal and external relationships that support seamless customer delivery.

• Customer-centric mindset with a strong commitment to customer success.

• Strategic thinker with strong account management skills.

• Positive attitude with a passion for innovation and continuous improvement.

• Self-starter with strong initiative, ownership, and accountability.

In the interest of Pay Transparency, the base salary range for this position is $90,000 - $105,000 USD annually, plus the opportunity for a bonus. Exact compensation may vary based on skills, experience, and location.

Why you should apply to SAI360 (https://himalayas.app/companies/sai360):

Alongside a remote-first hiring strategy and competitive salary package, we offer a wide variety of employee perks including:

• PTO leave;

• Quarterly wellness days;

• EAP program;

• Healthcare benefits;

• Bonus incentives;

• 401(k) match;

• Pet insurance;

• FSA account;

Salary: $90,000 to $105,000

Originally posted on Himalayas (https://himalayas.app)