Customer Service Representative

We are looking for a Customer Service Representative to join our growing Customer Experience team. In this role, you will be the first point of contact for our clients; answering questions, resolving issues, and ensuring every interaction leaves people feeling supported and heard. You do not need a background in HR technology; what matters is that you genuinely enjoy helping people, stay calm under pressure, and take ownership of problems until they are solved.

Key Responsibilities

• Respond to client enquiries via phone, email, and live chat in a timely and professional manner

• Troubleshoot platform issues and escalate to technical teams where necessary

• Guide new users through the Bryq (https://himalayas.app/companies/bryq) platform and help them get set up

• Log and track client interactions accurately in the CRM system

• Identify common issues and share feedback with the product team to improve the client experience

• Meet individual and team service level targets for response time and resolution quality

• Support onboarding of new client accounts alongside the Customer Success team

Requirements

Required Qualifications

• 1–3 years of experience in a customer service, support, or client-facing role

• Strong written and verbal communication skills in English

• Ability to manage multiple enquiries simultaneously without losing attention to detail

• Comfortable working with digital tools and learning new software quickly

• Secondary education or above

Preferred (Nice to Have)

• Experience in a SaaS, HR technology, or recruitment environment

• Familiarity with CRM systems (e.g., HubSpot, Salesforce, Zendesk)

• A second European language

• Experience working in retail, hospitality, or call centre environments — your frontline service skills translate directly

Benefits

• Competitive salary with performance-based bonus

• Fully remote or hybrid working options

• 25 days annual leave plus public holidays

• Access to professional development budget

• Health and wellness allowance

• A team that values your input and gives you room to grow

Originally posted on Himalayas (https://himalayas.app)