Customer Success Manager

About the Role

Join a customer success team at an AI-powered retail technology company, supporting small and mid-sized retail and e-commerce clients. You will help clients get value from AI shopping tools while gradually growing into ownership of a larger portfolio and key relationships.

What You'll Do

• Handle client questions by email and in meetings with a friendly, knowledgeable, solutions-oriented approach.
• Help clients use AI chat and voice tools effectively, and configure and maintain settings in product back-end systems.
• Adapt your communication and enablement to clients with different levels of technical expertise.
• Share structured client feedback and product improvement ideas with the Product team.
• Support sales colleagues with product evaluations and scoping proposals for potential upsells.
• Monitor account health, identify expansion opportunities, and take on greater ownership of projects and client relationships over time.

What We're Looking For

• 0 to 2 years of professional experience, including experience in a client-facing support role.
• A completed degree in business, business informatics, industrial engineering, or a related field.
• Experience with Google Workspace, Slack, and HubSpot, and familiarity with AI tools such as Claude and Gemini, including prompting.
• Interest in digital products, AI, and back-end systems; experience with SaaS or technology is helpful.
• Native-level or C2 German and strong written and spoken English.
• A customer-focused, empathetic, proactive communicator who can work in a structured and self-directed way.

Compensation & Benefits

Visa sponsorship is not available.

Location

Hybrid in Cologne, North Rhine-Westphalia, Germany. Remote work from within Germany is also possible.