Customer Success Manager

About the Role

Join a customer success team supporting small and midsize retail and e-commerce clients using AI-powered shopping tools. You will help clients get value from the product, share feedback with Product, and gradually take ownership of a growing portfolio.

What You'll Do

• Respond to client questions by email and in meetings with a helpful, solutions-oriented approach.
• Guide clients in using AI chat and voice tools to support shoppers and configure their product settings in the back end.
• Adapt explanations to clients with different levels of technical experience.
• Share structured customer feedback and product improvement ideas with the Product team.
• Support sales colleagues with product capability reviews and scoping potential upsell proposals.
• Monitor account health, identify expansion opportunities, and gradually own larger projects and client relationships.

What We're Looking For

• 0 to 2 years of professional experience, including experience in a client-facing support role.
• A degree in business, business information systems, industrial engineering, or a related field.
• Experience with Google Workspace, Slack, and HubSpot, and familiarity with AI tools such as Claude and Gemini, including prompting.
• Interest in digital products, AI, and back-end systems; experience with SaaS or technology is helpful.
• Native-level or C2 German and strong written and spoken English.
• A customer-focused, empathetic communicator who works proactively and in a structured way.

Compensation & Benefits

Visa sponsorship is not available.

Location

Remote within Germany, with a hybrid option in Cologne, North Rhine-Westphalia.