Fractional IT Support Technician

Job Title: Fractional IT Support Technician

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Salary £20,000 - £24,000 based on 2 days per week (FTE £50,000-£60,000)

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Location: Kings Cross, London

About Elwood

As an FCA-regulated firm, Elwood Technologies provides institutional investors with a seamless, end-to-end digital asset trading, execution, and risk management infrastructure connected to global markets via a single API.

Job Description

We are seeking a proactive, detail-oriented Fractional IT Support Technician to manage our day-to-day IT operations, device lifecycle, and SaaS user administration. In this role, you will be the go-to technical resource for our team, ensuring our digital workspace is secure, compliant, and friction-free.

This is a fractional, part-time position requiring a commitment of 2 days per week at our Kings Cross office (possibility to extend to 3 days as required). Perfect for an experienced IT professional who thrives on building efficient processes, troubleshooting access issues, and maintaining high security standards across a modern, cloud-first infrastructure

Key Responsibilities

User Lifecycle & Onboarding

• New Joiners: Coordinate the end-to-end IT setup for new employees, including configuring hardware, provisioning core system accounts, and delivering a clear, welcoming IT induction.

• Leavers: Oversee the secure offboarding process by coordinating the collection of company-owned physical devices, executing secure remote device wipes, and ensuring local asset return.

Device & Endpoint Management (MDM)

• Software & Policy Deployments: Leverage Mobile Device Management (MDM) tools to push critical software updates, system certificates, and global security policies to all endpoints.

• Security Compliance: Ensure all active devices are securely configured with mandatory software installed (including endpoint security tools like Netskope).

• Inventory Control: Maintain an up-to-date hardware asset register, tracking the status, location, and assignment of all company laptops and peripherals.

Google Workspace Administration

• Manage user permissions, Google Shared Drives, and Google Groups.

• Implement and audit data retention policies in line with corporate compliance.

• Set up secure email forwarding, aliases, and shared inbox structures upon request.

Access Control & Licensing Troubleshooting

• Manage the assignment of software licenses and system access.

Qualifications / Knowledge

• 2-3 years of proven IT Support Experience

• Strong background in providing technical support both remotely and managing physical hardware assets.

• Advanced hands-on experience administering Google Workspace (G Suite), Okta, Jira, slack and managing other business application licenses.

• Basic scripting experience in Shell or Python to automate repetitive tasks such as user onboarding/offboarding, device configuration, bulk admin changes and similar.

• Practical experience using Mobile Device Management tools to manage, secure, and update fleet laptops (macOS and Windows).

• Experience managing office devices and peripherals, including printers, meeting room AV/conferencing equipment, monitors, docking stations and other shared hardware.

• Hands-on experience with office network fundamentals: cable patching, basic switch and Wi-Fi access point troubleshooting.

• Good knowledge of internet security, data privacy principles, and access control frameworks (knowledge of tools like Netskope is highly advantageous).

• Excellent troubleshooting capability; able to analyze technical workflows, diagnose API/automation integration failures, and implement quick, reliable fixes.

• Comfortable coordinating hardware logistics, shipping/couriers, and maintaining immaculate records.

• Excellent communication skills and interpersonal skills

• Highly organised, self-motivated and ability to work with a structured approval process

• Certifications (Desirable): CompTIA A+, Google Workspace Administrator certifications, Microsoft are a strong plus.

What we offer:

• 💵 Competitive salary and compensation packages

• 🍎 Fully paid medical and discounted dental schemes for employees and their family

• ✈️ Generous time off + bank holidays

• 💪 Onsite gym and wellness centre

• 🍔 Weekly Uber eats allowance and snacks provided in the office

• 🚲 Cycle to Work and Cycle Saver schemes

• 🍼 Enhanced parental leave for all employees who have been with the company for one (1) year

• 🐕‍ Employee Assistance Programme

• 📚 Paid study leave and personal leave

Why Elwood?

• Join a series A FinTech company and help shape the future of finance

• A startup with deep financial backing and a strong market presence

• Our platform is enabling institutional access to the most exciting growth opportunity in Finance

• Work with a modern technology stack and help solve high impact problems

• Strong client focused team with a diverse background

• We’re a Global company and have modern, centrally based offices in London, New York and Singapore.