Associate, Account Management

Location: In-office, 5 days a week at our SoHo office in New York City. We believe great things happen when we build side by side.

Why This Role

• Not a traditional account management role: You’ll own a book of CRE broker accounts from onboarding through renewal and become deeply embedded in your customers’ businesses: what they’re trying to accomplish, how their teams work, and where they’re getting stuck.
• Think like a consultant, operate like an owner: Customers won’t always arrive with a clearly defined problem. You’ll ask the right questions, figure out what’s really going on, and move quickly on creative solutions.
• Relationships that matter: You’ll become the person customers trust, call first, and want in their corner, making Henry indispensable to their day-to-day.
• Ownership from day one: Report directly to the Head of Customer Success and work closely with leadership, Product, Engineering, and Sales. Help define and build Henry’s account growth motion as we scale.
• Grow into a strategic partner: Build the judgment and commercial skills to advise high-value customers, with a high degree of autonomy and trust to move fast.

Responsibilities

• Own your book: Manage a high-volume book of CRE broker accounts across onboarding, adoption, retention, renewal, expansion, and overall account health.
• Drive adoption: Understand each customer’s workflows, team structure, priorities, and definition of success, then embed Henry into the workflows that matter most.
• Grow accounts: Identify and execute expansion opportunities across new teams, users, and use cases, and lead renewal conversations grounded in the value Henry delivers.
• Spot risks early: Stay close to usage and customer behavior to catch risks and opportunities before they surface.
• Build real relationships: Know your customers as people, what matters to them and what motivates them, through consistent, thoughtful engagement.
• Be consultative: Ask great questions, find the root issue, recommend a path forward, and bring customers ideas they haven’t asked for yet.
• Be the voice of the customer: Turn customer insight into clear, actionable feedback for Product, Engineering, and the broader team.
• Create momentum: Make the call, send the text, book the meeting, pull in the right person. Take end-to-end ownership of every customer commitment until it’s done.

How We Assess

• Experience: 1-3 years in customer success, account management, consulting, or another client-facing role with meaningful ownership.
• Relationship builder: You genuinely enjoy getting to know people and investing in long-term relationships.
• Consultative thinker: Curious and thoughtful, you turn ambiguous problems into clear solutions, and you don’t need a playbook for every situation.
• High ownership: Your instinct is “I’ll take care of it.” You create opportunities rather than waiting to be asked.
• Commercially minded: You understand how great customer outcomes drive retention and growth.
• Highly organized: You can manage a large book of accounts without dropping details.
• High-energy communicator: You’re comfortable calling, texting, emailing, and jumping on live conversations with customers.
• Data-curious: You use usage signals alongside customer context to decide what to do next.
• Low ego, high standards: You’ll do whatever it takes to create a great customer experience.
• Location: Based in NYC or willing to relocate.

What We Offer

• 💰 Competitive salary + equity: A top-of-market base and meaningful stock options, so you share in what we build.
• 🩺 Health, dental & vision: Comprehensive coverage for you and your family
• 🏋️‍♂️ Health & wellness stipend: Stay sharp with access to Equinox gyms, on us
• 🌴 Generous PTO: Take the time you need to recharge, plus company holidays
• 🥗 Breakfast, lunch & dinner: Catered meals in the office, every day
• 🏙️ Beautiful SoHo office: Work from a bright, inspiring space in the heart of Manhattan
• 🚀 Early-stage impact: Work directly with the founders, own real problems, and help shape the company from the ground up

Notice to Candidates

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.

Please note that Henry AI may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

Henry AI is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.