Implementation Consultant, Logis Billing

Implementation Consultant, Logis Billing

Team: Implementation, Logis · Level: Implementation Consultant · Reports to: Team Lead, Implementation (Logis Billing) · Location: Remote, United States

Outcome. Each billing customer you implement is billing cleanly within weeks of go-live, on the date in the plan, with a clean handoff to support.

About the role

When an agency or billing company buys Logis Billing, the first months decide whether it trusts us. If the setup is right, claims go out clean and cash arrives on time. If it is wrong, claims reject, payments do not post, and the customer feels it in their bank account.

You take a customer from kickoff to their first clean billing cycle. You learn how they bill today, configure Logis Billing to match, move their data, train their staff, and stay with them through go-live until the money is moving. Then you hand them off cleanly to support and Customer Success.

Where we are headed

Logis Billing is growing, and AI agents are already taking repetitive work off billing teams. Every new customer is a chance to set them up for that future from day one.

You will implement for agencies and billing companies of every size, and help shape the playbook as the product changes.

Who ESO is

ESO is the first responder for the first responders. We build software and data products for EMS agencies, fire departments, hospitals, and government stakeholders, and serve more than 18,000 customers. Our mission is to improve community health and safety outcomes through the power of data.

How you support the mission

You support the mission by making sure agencies can collect what they are owed, so they can keep crews on the road and equipment in service. A clean go-live protects their revenue and their trust in us.

You support your team by doing it the same way every time: following the playbook, writing down what you learn, and asking for help early when a project starts to slip.

What you will do

Run each implementation

• Own a set of Logis Billing implementations from kickoff to handoff, each on a dated plan in the project management platform with health, risks, and next steps current every week.

• Run discovery: how the customer bills today, their payers, fee schedules, codes, clearinghouse, and reports.

• Raise risks early to your team lead, and to the customer, with a plan to recover.

Configure and convert

• Configure Logis Billing to the configuration standards: payers, fee schedules, codes, claim rules, clearinghouse enrollment, and remittance and posting.

• Plan and check data conversions, so open balances and history arrive correct.

• Run the user acceptance test (UAT) checklist with the customer and get sign-off before go-live.

Train and hand off

• Train the customer's billers and office staff on the workflows they will use every day.

• Stay with the customer through their first billing cycles until claims and payments are flowing.

• Hand off cleanly: Logis Billing support in Customer Care owns tickets, and Customer Success owns the relationship.

Time tracking

• Log your time in real time, as you finish each issue or task, in the time tracking system, by customer and type of work.

How success is measured

• Time to value: days from kickoff to the customer's first clean billing cycle, against the standard for the project size.

• Go-lives on the date in the project plan, and right the first time, with no serious defect in the first 30 days.

• Every project plan current each week: dates, health, and next steps.

• Customer satisfaction (CSAT) at go-live and at handoff.

• Clean handoffs: tickets in the first 60 days after go-live go to support, not back to you.

• Time logged in real time and completely, to the team standard.

Benefits & Perks

ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes:

• Competitive health plans (medical, dental, & vision insurance)

• PTO (starting at 20 days) & 12 company holidays

• 401(k) with company match

• Telemedicine service provided by ESO

• Savings accounts (FSA, HSA, DCA)

• Employee Assistance Program (EAP)

• Annual health and wellness reimbursement

• Peace of mind benefits such as life insurance, disability insurance, and worksite benefits

• Paid parental leave, new child program, & flexible parental return-to-work options

• Casual office environments and unlimited office snacks and drinks

About ESO

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.

Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.

All offers are contingent upon a successful background check.

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.

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