VP Customer Success

About the Role

Lead customer success for an AI platform serving manufacturing and industrial organizations. You will guide enterprise engagements from initial pilots through broader deployments, while helping shape the customer impact team, business model, and product strategy.

What You'll Do

• Lead complex customer projects from pilot through global rollout, ensuring successful delivery and measurable impact.
• Manage project planning and coordinate software integrations across industries.
• Guide sales, operations, and technical stakeholders across cross-functional project teams.
• Build lasting enterprise customer relationships, engaging stakeholders from the factory floor to executive leadership.
• Grow and lead the customer impact team.
• Contribute to business model and product strategy.

What We're Looking For

• Five to ten years of experience in consulting, automotive, manufacturing, or technology.
• A degree in industrial engineering, mechanical engineering, or a related field. An industry-focused PhD is a plus.
• Working knowledge of AI, software, and production processes.
• Experience leading cross-functional teams, coordinating stakeholders, and managing complex customer projects and integrations.
• A track record of developing enterprise customer relationships and managing or expanding teams.
• Business-fluent German and English, with a strategic, analytical, and motivated approach.

Compensation & Benefits

Visa sponsorship is not available for this role.

Location

Hybrid role based in Munich, Germany.