Head of Operations / COO

About the Role

A growing AI company serving manufacturers is looking for a Head of Operations / COO to work closely with its founders and lead day-to-day business operations. You will oversee customer delivery and the supplier and freight network, while building the systems that help a lean team scale.

What You'll Do

• Own customer onboarding, order execution, supplier and carrier coordination, and issue resolution.
• Build processes, metrics, and playbooks that enable the team to serve more manufacturers.
• Partner with engineering to identify operational workflows for AI automation.
• Manage supplier and freight operations, vendor relationships, and service quality.
• Hire and lead the operations team as the business grows.
• Work with the founders on planning, finance, and company priorities.

What We're Looking For

• Six to ten years of experience, including senior operations leadership as a Head of Operations, COO, VP, Director, or in a similar role.
• Hands-on experience in supply chain, procurement, logistics, or manufacturing operations.
• Experience at an early-stage startup or on a small team, with a willingness to build processes from the ground up.
• Strong numerical, systems, and process-design skills.
• Experience in consumer goods, food, supplements, cosmetics, chemicals, freight brokerage, or third-party logistics is helpful.

Location

On-site in San Francisco, California, five days per week. Candidates willing to relocate within the United States may be considered.