Integration Reliability Engineer, Technical Operations
- This listing's locations
- Singapore
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Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world's largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe's Money Management products (Financial Accounts, Treasury, Global Payouts, Issuing, and Capital) let businesses and platforms hold, move, spend, and earn on their money using the same infrastructure they already use for payments. APAC Money as a Service (MaaS) is a newly formed team, based in Singapore, responsible for bringing this product suite to Asia-Pacific markets, enabling global businesses and platforms to use these capabilities directly or offer them to their APAC users, and building the local rails, compliance, and partner integrations that make it all work.
None of this works without financial partners: the banks, card networks, and licensed institutions whose systems our products run on in each market. Technical Operations in APAC MaaS owns the day-to-day health of those partner integrations, existing and new, and the working technical relationship with the partners behind them. We sit between product and platform engineering, Stripe's partnerships and compliance teams, and our partners' technical teams, which gives us an unusually complete view of how money moves in the region: the code and the real-world mechanics behind it.
What you'll do
This role sits where Stripe's engineering meets the financial institutions we build on, and it is broader than most technical operations seats. You'll own the health of the partner integrations that power APAC MaaS, and you'll be the technical face of Stripe to the banks, networks, and institutions behind them. One week that means working through a partner specification and reconciling settlement files; the next, shipping tooling or running an operational review with a partner's engineering team. Because every APAC launch depends on partner readiness, you'll have direct line of sight into what the team ships and a real say in how. It's a role that builds technical depth and partner judgment at the same time, in a region where we're still writing the playbook.
Responsibilities
- Own the operational health of APAC MaaS's financial partner integrations across accounts, payouts, and card issuing: monitor them, catch problems early, and drive issues to root cause and durable fixes.
- Act as the primary technical point of contact for our partners in the region. Run recurring operational reviews, manage escalations end to end, align on product usage and specifications, and keep both Stripe and the partner on track against their commitments.
- Lead partner-facing technical change: onboarding and certifying new integrations, specification changes, migrations and cutovers, and incident reviews, coordinating Stripe engineering, partnerships, compliance, and the partner's teams.
- Investigate and resolve issues across the stack. Read and write code, query data, work through logs and partner reports and files, and make scoped changes in Stripe's codebase when that is the right fix.
- Build reconciliation and anomaly detection so that money moving through our partner integrations is correct, traceable, and accounted for, in collaboration with engineering, accounting, and partnerships.
- Remove manual work through code, tooling, or changes to how we operate with partners.
- Become the team's domain expert on how money actually moves in each APAC market: rails, cutoffs, settlement cycles, file formats, return codes, and partner-specific behavior. Document it and make it usable by the rest of the team.
- Bring partner realities into product and engineering decisions, and define what "partner-ready" means for each market launch.
Who you are
You're equally at home in a partner's steering call and in a debugger, and you enjoy moving between the two. You are precise: you read the specification to the end, you notice when a reconciliation is off by one record, and you follow up until the loose end is closed. You build trust with external counterparts by being prepared, direct, and reliable, and you can hold a partner (or Stripe) to a commitment while keeping the relationship strong.
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 6+ years in a technical role (for example Technical Operations, Software Engineering, Integration Engineering, or Solutions Architecture), including meaningful time working directly with external technical counterparts
- Experience owning working relationships with external partners such as banks, card networks, processors, or similar institutions: running operational reviews, managing escalations, and driving technical changes to completion across organizations
- Ability to write high-quality, maintainable code and SQL, read and navigate an unfamiliar codebase, and make scoped changes safely; familiarity with developer tools such as Git
- Knowledge of payments or money movement technologies and ecosystems, such as bank transfers, payouts, card issuing, settlement, or reconciliation
- Exceptional attention to detail, with a track record of working from specifications, file formats, and financial data where small errors have real consequences
- Great communication skills, both oral and written, with the ability to frame messages for technical and non-technical audiences inside and outside Stripe
- Great problem-solving skills, with an ability to develop a working understanding of a technical system using a variety of methods: reading and writing code, writing SQL queries, reading documentation or partner specifications, running debugging programs, reading logs, asking well-formed questions of domain experts, or digging into the raw data
Preferred qualifications
- Experience with banking and payment rails, settlement, and reporting conventions in Asia-Pacific markets such as Australia, Singapore, Hong Kong, or New Zealand
- Experience taking a new partner integration live: certification, go-live, and hypercare
- Experience with card issuing, processor, or network integrations, or with ledgering and financial data quality
- Experience working with distributed teams and partners across US, European, and APAC time zones
- Experience using AI tools to improve execution, quality, and effectiveness