Engineering Manager - FDE MX

At Toku, we build products that help large companies in Latin America automate one of the most critical processes for their business: payment collection.

We are looking for Engineering Managers who enjoy solving complex problems through software and, above all, developing teams capable of doing it better and better.

This role leads our Forward Deployed Engineering (FDE) team in Mexico: engineers who work directly with our enterprise clients to implement, integrate, and adapt Toku to their collection systems and processes. It is the technical face of Toku to the client and the bridge between what the client needs and what our product team builds.

This role combines technical leadership, people development, and product thinking. We expect our managers to be close to technical decisions, deeply understand the business, and help their teams build solutions that generate real impact for our clients, experimenting with new ways to build software, accelerate delivery, and increase the quality of our solutions.

What awaits you?

• Leading a team of 3-6 Forward Deployed Engineers who implement and integrate Toku into enterprise clients (ERPs, banking cores, billing systems, and payment methods).
• Being the technical counterpart for clients during the pre-sales, implementation, and post-go-live stages, leading conversations with IT, finance, and operations teams.
• Ensuring successful implementations on time and in full, managing scope, risks, and expectations.
• Detecting patterns among clients and converting custom solutions into reusable capabilities, working with Product and Engineering on the evolution of the platform.
• Defining the team's implementation playbook: integration standards, documentation, internal tools, and AI workflows to accelerate each deployment without losing quality.
• Staying technically close, participating in architecture decisions, code reviews, and high-complexity problems.
• Hiring, training, and developing the team, promoting autonomy, feedback, and continuous learning.

What are we looking for?

• 4+ years of experience as a Software Engineer, building and scaling digital products used by a high volume of users or transactions.
• Ability to thrive in ambiguous contexts, helping the team transform complex problems into concrete solutions.
• Solid technical judgment for making decisions while considering the trade-offs between speed, maintainability, scalability, and quality.
• Experience using AI tools as part of the development workflow and the ability to drive their adoption within the team.
• Excellent communication, influence, and leadership skills. Ability to communicate technical decisions to non-technical audiences and negotiate scope with clients.
• Experience in client-facing roles: implementations, integrations, solutions engineering, technical consulting, or FDE.
• Experience integrating systems via APIs, webhooks, batch files, or connectors with third-party platforms.
• Availability to work full-time, with 70% presence in our office in CDMX, in Polanco.

Desirable

• Experience leading engineering teams and developing people in high-growth technology environments.
• Experience developing web applications using TypeScript/Vue.js in the frontend and Python/FastAPI in the backend.
• Experience working with platforms cloud such as Google Cloud Platform or AWS.
• Experience building products based on LLMs, conversational agents, or AI systems.
• Experience implementing modern engineering practices, observability, automated testing, and continuous improvement.
• Experience designing development processes that incorporate AI tools to increase delivery speed and quality.